Privacy Policy
Last updated: 9 March 2026
This Privacy Policy describes how STILNEX collects, uses and protects your personal information when you use our services. By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.
Definitions
In this Privacy Policy, the following terms have these meanings:
- Account means a unique account created for you to access our services.
- Company (referred to as "the Company", "We", "Us" or "Our") refers to STILNEX, 101 Beckford Rd, Croydon CR0 6HZ, United Kingdom.
- Cookies are small files placed on your device by a website.
- Personal Data is any information that can identify an individual.
- Service refers to the website stilnex.com.
Collection and Use of Personal Data
Types of information we collect
Personal Data
When you use our services, we may ask you to provide the following personal information:
- Email address
- First and last name
- Phone number
- Delivery address
- Payment information
Usage Data
We automatically collect usage data when you visit our website, including:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
Use of Personal Data
We use your personal information for the following purposes:
- To deliver and maintain our services
- To process your orders and deliveries
- To contact you regarding your account or orders
- To provide you with support and customer service
- To improve our services and products
Retention of Personal Data
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Sharing of Personal Data
We do not share your personal information with third parties, except in the following cases:
- With service providers for delivery and payment
- When required by law
- To protect our rights and property
Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it.
Your Rights
You have the following rights regarding your personal information:
- Right of access to your information
- Right to correct information
- Right to delete information
- Right to restrict processing
- Right to data portability
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Email: ask@stilnex.com
- Phone: +442086658892
- Post: 101 Beckford Rd, Croydon CR0 6HZ, United Kingdom