Return Policy

General Return Guidelines

At STILNEX we want you to be completely satisfied with your purchase. Our return policy applies for 30 days from the delivery date. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Right of Return

• We accept returns on products dispatched from us if the item is defective due to our error (e.g. wrong item or quality issues)
• The item(s) must be returned with proof of purchase
• Garments must be unused, with all original labels and packaging intact
• Tailored or custom-fitted garments cannot be returned unless there is a manufacturing defect

Refund Process

When we receive your return, we will:

1. Send you an email to confirm that we have received your returned item
2. Inspect the item and assess the return request
3. Inform you of approval or rejection of the refund
4. If approved, the refund will be processed via your original payment method

Important about Refunds

• Shipping costs are not refunded
• Cost of return shipping is deducted from the refund amount
• For orders with multiple items, only the defective part is refunded, not the entire order
• Refund processing time is usually 2-5 business days

Exceptions to Right of Return

The following cases are excluded from the normal right of return:

• Tailored or custom-fitted garments
• Items that have been used or washed
• Products without original labels or packaging
• Failed delivery due to incorrect delivery address provided by customer
• Loss of products after confirmed delivery from carrier

Contact Us

Do you have questions about our return policy or need help with a return?