Return Policy

General Return Guidelines

At STILNEX we want you to be completely satisfied with your purchase. Our return policy applies for 30 days from the delivery date. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Right of Return

Refund Process

When we receive your return, we will:

  1. Send you an email to confirm that we have received your returned item
  2. Inspect the item and assess the return request
  3. Inform you of approval or rejection of the refund
  4. If approved, the refund will be processed via your original payment method

Important about Refunds

Exceptions to Right of Return

The following cases are excluded from the normal right of return:

Contact Us

Do you have questions about our return policy or need help with a return?

101 Beckford Rd, Croydon CR0 6HZ, United Kingdom

+442086658892

ask@stilnex.com