Service Guidelines

1. Service Overview

At STILNEX, we are dedicated to delivering exceptional service for all your business attire needs. These guidelines describe our service standards, procedures and commitments to ensure your complete satisfaction with our products and services.

2. Customer Service

2.1 Contact Methods

• Email: ask@stilnex.com
• Phone: +442086658892
• Address: 101 Beckford Rd, Croydon CR0 6HZ, United Kingdom

2.2 Opening Hours

Our customer service is available:

• Monday to Friday: 10:00 - 18:00
• Saturday: 10:00 - 16:00
• Sunday: Closed

3. Tailoring Services

3.1 Available Services

• Suits and jackets alterations
• Taking in and letting out
• Length adjustments
• Repairs and restoration
• Lining replacement
• Button replacement

3.2 Service Timeframes

Standard processing time for our services:

• Assessment: 1-2 business days
• Minor alterations: 2-3 business days
• Major alterations: 5-7 business days
• Comprehensive restoration: 7-14 business days

4. Guarantee Services

4.1 Standard Guarantee

All new garments purchased from STILNEX come with:

• 30-day satisfaction guarantee
• 6-month guarantee against manufacturing defects
• Free assessment of alteration needs

4.2 Extended Guarantee

Optional extended guarantee services include:

• 12-month extended protection
• Priority tailoring service
• Discount on future alterations

5. Personal Services

5.1 Styling and Consultation

• Personal style consultation
• Wardrobe planning
• Attire guidance
• Colour analysis
• Measuring and fitting

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed consultation: £40
• Comprehensive style analysis: £80

6.2 Alteration Costs

• Minor alterations: £30-£60
• Major alterations: £60-£120
• Special alterations: Quote provided on request

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all alterations
• Quality testing before delivery
• Documentation of services performed
• Satisfaction guarantee on all services
• Follow-up after delivery

8. Service Requests

8.1 How to Order Service

1. Contact our customer service by phone or email
2. Describe the desired service
3. Receive preliminary assessment
4. Arrange appointment for alteration
5. Approve price quote

8.2 Required Information

• Garment type and brand
• Purchase date and place
• Detailed description of desired alterations
• Preferred timeframe

9. Service Guarantees

We stand behind our services with:

• 30-day guarantee on alterations
• Satisfaction guarantee
• Professional craftsmanship
• Quality materials

10. Service Guidelines Updates

STILNEX reserves the right to modify these service guidelines at any time. Changes will take effect immediately upon publication on our website. Continued use of our services after any changes indicates your acceptance of the new terms.

For questions about our service guidelines, please contact our customer service team.